PRESENTERS:
John Thomas, Chief Operating Officer, Relay Network
Ryan Curley, Managing Director and Partner, Boston Consulting Group
This webinar will review digital interaction data and trends in North America. It will explore the data's potential impact on consumer expectations of their financial services providers in the next 2-5 years. The webinar will also cover key advances in digital interaction technology and how new technologies may threaten or advance banks' digital engagement with their customers.
The speakers will also give their views on how banks must keep evolving based on society's interaction trends and how digital experiences and cross channel journey orchestration may be different in the future from what we experienced in the past decade. Speakers will bring tech, SaaS, digital platform, consulting, mobile banking, and bank executive perspectives to the discussion.
THIS WEBINAR WILL COVER:
Examination of current digital interaction data and trends in North America.
Analysis of how these trends may influence consumer expectations of financial services in the next 2-5 years.
Overview of key advancements in digital interaction technology and their potential to either threaten or enhance banks' digital engagement strategies.
