In this webinar, featuring John Thomas, COO at Relay Network and Ryan Curley, Managing Director and Partner at BCG, learn a practical approach to bridging banking human assisted and digital channels. As banks' Omni 2.0 roadmaps unfold over the next few years, hear about in-year deployments that can be done at low cost to help pay for your longer-term roadmaps. This session will cover practical near-term channel architecture, what use cases can be prioritized on that architecture, and the people and change management dimensions of channel bridging solutions.
